New to raw?

Use these answers to compare K9 Cuisine products and plan your order. For a product-specific question, contact our team.

What does K9 Cuisine sell?

Our range includes frozen raw meat mixes, individual meats, bones, organ meats, dried treats and meal extras. Browse all products or compare meat mixes.

Are all products frozen?

No. Raw meat products are supplied frozen, while dried treats are stored differently. Broths and milk are not dried treats. Read the storage instructions on the individual product and packaging.

What pack sizes and block formats can I order?

Options vary by product. Use the size selector for the current pack weights and prices. Where listed, small cubes are approximately 40 × 40 mm and big blocks are approximately 80 × 80 mm. Hand-cut sizes vary. Some products have a 25 kg bulk option; check its format before ordering.

Is every meat mix a complete diet?

Do not assume that a product name or meat-and-offal ratio establishes nutritional completeness. Individual meats, organ products, treats and meal extras need to be considered within the whole feeding plan. Ask your veterinarian about nutritional suitability, especially for puppies, kittens and animals with health conditions.

How should I store and handle frozen raw food?

Keep it frozen until needed and thaw in the refrigerator. Keep raw food separate from food for people, and wash hands, utensils, bowls and surfaces after handling. Follow the product label for use-by and storage instructions. Raw food can contain harmful bacteria; freezing does not make it sterile.

Are raw bones risk-free?

No. Raw bones and hard chews can cause broken teeth, choking or internal injury. Supervision does not eliminate these risks. Ask your veterinarian whether a bone or chew is suitable for your pet. Never feed cooked bones.

When is the order cutoff?

For weekly and fortnightly services, Saturday at 11 pm before your delivery week. North and South out-of-town trips have earlier deadlines, approximately two weeks before the run; confirm the exact date on our delivery schedule. Delivery timing depends on your address and route.

Where do you deliver?

Delivery is available to eligible North Island addresses. Check coverage and charges and the delivery schedule before ordering. If unsure, contact us with your suburb and postcode.

Is free delivery available?

Orders over $150 qualify for free delivery to eligible Auckland and Hamilton addresses. Eligibility is address-specific; check the delivery information and the charge shown at checkout.

Who operates K9 Cuisine?

K9 Cuisine is operated by Cooper & Willow’s Investment Ltd. Email info@k9cuisine.co.nz for product, order or delivery questions.

Further reading: safe handling of pet food and understanding nutritional adequacy.